FAQs
Frequently Asked Questions
General Questions
Direct Primary Care (DPC) is a flat monthly or annual fee for access to a broad range of healthcare services and providers. DPC doesn’t function on the traditional fee-for-service model of medicine and doesn’t bill or accept insurance.
Removing traditional insurance from the primary care office allows our providers to focus on your health, not how many patients they can see in a day for maximum insurance reimbursement.
Easy access, convenient, and affordable!
As a Coastal Medical Member, you have direct access to our providers when you need them. You get unlimited office visits at no additional charge, and no rush!
We guarantee same-day or next-day appointments for our members, which can be booked directly through our website.
Simple diagnostic testing (e.g. strep tests) and lab tests may be performed in office for a small additional charge.
We only accept adults 18-64 years old for our Direct Primary Care Memberships. However, we accept children 6 months and older for our Urgent Care Membership which is limited to Urgent Care/Sick Visits.
We do not perform wellness exams, track milestones, immunizations, or offer infant care. We recommend seeing your family pediatrician as they are specialized in these areas.
Unfortunately we do not accept health insurance at this time. We do accept payment from all major credit cards, debit cards and health savings cards.
For Urgent Care visits, we provide patients with a detailed summary of the visit upon request. The summary can be submitted to your insurance company for reimbursement as an out-of-network urgent care visit.
Yes, you still need health insurance as a DPC patient. Coastal Medical Care does not replace health insurance for catastrophic events, hospitalization or major illnesses (such as cancer). However, you can reduce your insurance coverage because your primary care is covered by your membership.
Unfortunately we do not see Medicare patients at this time. However, we are currently working on changing that! Please check back periodically for updates!
Absolutely. DPC works great alongside high-deductible plans, health-sharing ministries, or for those who simply want more personalized care.
Yes! At Coastal Medical Care, we offer flexible payment options to make your care more accessible. We proudly accept CareCredit, a healthcare financing card that allows you to pay for services over time with special financing options. Whether you’re enrolling in a membership, starting hormone therapy, or scheduling a wellness treatment, CareCredit helps you manage costs in a way that fits your budget.
Need help applying? Our team is happy to guide you through the process.
Wellness Services
Nope! Wellness services like hormone therapy, weight loss programs, IV therapy, and red light therapy are available to both members and non-members.
We offer customized IV drips for hydration, immunity, energy, recovery, and more. Your provider can help select what’s best for you.
IV Therapy is a safe and effective way to receive natural vitamins, minerals, and amino acids. These infusions enhance your energy, improve your overall mood, and help prevent future health conditions caused by stress, malnutrition, and dehydration.
If you retain fluids, have kidney problems, or suffer from certain health conditions, you should not engage in IV Therapy. We always recommend that you check with your primary care physician if you are unsure.
Each infusion takes approximately 45-60 minutes to be fully administered.
Yes! We offer customized BHRT, including bio-identical options and pellet therapy, for both men and women.